- 1 - How do I create a company account within the platform?
- 2 - How do I log in to the platform?
- 3 - How do I recover my account password?
- 4 - Why does the message "account disabled" appear?
- 5 - How can I see available shipping requests?
- 6 - How do I submit a quote for available flights?
- 7 - How do I change my quote?
- 8 - How do I know if I have won or lost an auction?
- 9 - How do I confirm a winning order?
- 10 - How do I cancel a winning order?
- 11 - How do I find the shipping order?
- 12 - How do I send the signed and scanned order to my customer?
- 13 - How do I mark an order as delivered?
- 14 - I only perform certain routes, eg: RO - DE, RO - IT etc.
Go to the link: https://app.cargoplanning.com/register/ and enter the data in the CIF box. Company data will be automatically retrieved from our database. After this step, fill in the blanks. You will receive an email to validate your registration. You need to click on the validation link. Also check the SPAM folder if you can't find the email in your inbox.
Go to the login page: https://app.cargoplanning.com/login, enter your username and password.
Enter the password reset link: https://app.cargoplanning.com/resetting/request, enter the email address you registered with and you will receive an email with password change steps. Also check the SPAM folder if you didn't receive the email in your inbox.
At the time of registration you received an email with a link that you had to click on. Search for the registration email and click on the link you received.
Access the Central Panel, a window with 4 boxes will open. Go to Details in the box that says Available.
Access the Central Panel, a window with 4 boxes will open. Go to Details in the box that says Available. On the right you will find the Bid button. A box will open in which you must enter price offer (only this is required).
Go to the Order List and then the Auction section. The order page for which you have submitted price offers will open. For each order you will have, next to the submitted price offer, a button called Modify. Click on it, will open a box where you can change the price or add other data related to the auction (upload date, availability, etc.).
Each time a bid ends and a winner is chosen, you will be notified by email. You will also be able to view the races won in the Order List, Winning section.
To confirm an order, you must enter the driver and truck details. Go to Order List -> Won. Choose the race for which you want to confirm. On the right you will have 3 buttons, Confirm being dedicated to enter driver and truck data.
To cancel a won order, go to Order List -> Won. Choose the race you want to cancel. On the right side you will have 3 buttons, Cancel is dedicated to cancel the order. Click this and enter the reason for the cancellation, then tap Update.
You will receive the shipping order in PDF format via email or you can download it from the platform. Go to Order List -> Won. Choose the race for which you want to order in PDF format. Click the View button and in the documents section (scroll down the page) you will find the order in PDF format. Click Download to download it.
Go to Order List -> Won -> View the desired order. You will have 3 buttons on the right, choose the Edit button . A box will open where you can upload the necessary documents. Choose a single document and click the Refresh button.
Go to Order List -> Won -> View the desired order. You will have 3 buttons on the right, choose the button Delivered . Click it and choose the status of the order and then click Update.
We recommend that you add these details to the platform in the Routes section, so that you receive invitations to add a price only for flights to and from those countries.